While the long-term implications for PACE could be catastrophic if developers jump ship to an alternative protection platform, the fiasco will also harm a lot of other individuals and small businesses: artists, engineers and producers who rely on iLok-protected software in order to make a living developers whose iLok-protected products consumers may now avoid for fear of another similar incident studios which have been put out of action for over a week.īizarrely, PACE president Allen Cronce claimed to be 'very proud' of the new iLok License Manager. Bizarrely, Cronce also defended the new iLok License Manager, claiming to be “very proud” of it. PACE president Allen Cronce took to the Gearslutz forum this morning to issue an official statement, admitting that the company’s customer relations skills have been “severely lacking” and promising to resolve the issue as quickly as possible. The latest fiasco may be the straw that broke the camel’s back. Dropped connections, random failures and reports of poor customer service exacerbated the problems. But, despite all these gripes, most users accepted that iLok was the price they had to pay for effective piracy protection. The first generation iLok USB key was irritatingly oversized and cumbersome then came the second generation key required by certain software updates, meaning a lot of existing users had to fork out all over again. However, that was only the start of the complaints. The fundamental fact that it requires users to buy a third-party dongle in order to use products they’ve already paid for (or, even worse, demos they don’t even know if they’ll like) was never going to be a popular idea, but most users seemed willing to accept that developers now have to go to even greater lengths than ever before to protect their software from piracy. The iLok protection system already had its critics. (In case you hadn’t guessed, our obvious advice to users who haven’t updated since the launch is to avoid updating until the issue’s been solved, or run the risk of losing licences.) ( UPDATE: For the latest status on whether it’s safe to synchronise, we recommend the Gearslutz thread on this issue.) Affected users are effectively locked out of their software until PACE work out a solution. It’s unclear why the issue only affected some users – and even then only some of their licences – but the problem was widespread and significant, affecting products by developers including Waves, Avid, Sonnox and Slate Digital. Unfortunately for PACE, rather than improving the licence management system, their solution proved to have unexpected and catastrophic effects following its launch last week: some product licences were automatically and incorrectly unauthorised when users attempted to update. ILok‘s previous browser-based licence management system was flawed for a number of reasons, not least that it was incompatible with a number of popular web browsers. Unfortunately, a hidden feature of iLok License Manager has also become apparent: that updating may unauthorise users’ software licences seemingly at random when they attempt to synchronise. iLok License Manager introduces terrific new features based on user feedback.” At least that’s what anti-piracy protection company PACE promised. iLok License Manager will fully replace for managing your licenses. “iLok License Manager is a new application for Mac and PC that allows you to more easily manage your licenses. Users of PACE’s iLok anti-piracy system left locked out of their plugins as introduction of new License Manager software has disastrous consequences.
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